We are unable to refund for “change of minds”, so please choose carefully. Images and dimensions are available on our website, please be sure to measure your space, check dimensions and please ask questions if you are unsure of anything to do with any item. We will only make, and are only obligated to make, a refund in accordance with our Refunds & Returns Policy.
Items are inspected before they are sent to you. However, if there are any issues with your order please contact us within 24 hours of the delivery of an incorrect or flawed item. We will arrange for the collection of the item and a replacement will be delivered within the normal delivery timed frame. (provided it is in stock).
We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.
You may cancel an order within 6 hours of placing it, and receive a full refund. On the condition the order has not already been processed by the wholesaler.
We will meet our responsibilities under the Consumer Guarantees Act 1993. If the items are being purchased for business purposes, the Consumer Guarantees Act 1993 is not applicable.
Where items are subject to a manufacturer’s warranty, this warranty will also apply. Items will not be covered under warranty for normal wear and tear or for damage caused to them by, amongst other reasons, improper use or cleaning.
Where we accept a claim, it will be at our discretion as to whether the goods will be repaired, replaced or a refunded.
Free Shipping offer applies to homewares and small furniture items no larger than 30 x 30 x 40 cm and less than 5 kg. Pick ups available on most products from Penrose or Papakura depending on the item.
Please allow 7 – 10 days for delivery.
Please Contact us at {first.page@xtra.co.nz} for questions.
